Need to return an item to its seller? This step-by-step guide will help you send off the item with peace of mind so you can get your refund, repair, or replacement underway quickly.
You can return any undamaged item within 30 days of receiving it for a full refund or exchange. After that, our 1-year warranty still has your back for any technical issues.
For more information, and to avoid unnecessary delays, take a closer look at our return policy and then follow the steps below.
1. Contact Back Market Customer Care
- You can always contact us for any return question at salse@etowalk.com.
- Follow the prompts, answering the questions about your return.
- When you've reached the confirmation screen, the return process is underway. You'll receive an email with the return label and instructions.
2. Prepare your item for return
Step 1. Check your warranty coverage
Step 2. Send us photos of your item
Step 3. Back up and/or transfer your data
Step 4. Disconnect your item from any user account or eSIM
Step 5. Place your order details inside the return package
Step 6. Pack your item according to our instructions
Step 7. Ship it to the seller